Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we are

Our website address is:

 Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email addresses, and phone numbers. We refer to this information as “Order Information”.

We may also collect your personal information when you interact with us through the phone, in person, via email, or the Site. Besides, you provide us your details, when you subscribe to our emails or register an account.

 How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Also, we use this Order Information to:

– communicate with you;

– keep a record of your order and transaction.

– screen our orders for potential risk or fraud; and

– send promotional emails about new products, special offers or other information which we think you may find interesting using the email the address which you have provided if you have permitted us to do so.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site and therefore your experience (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may use the information to improve our products and services in general and specifically for you.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 How do we keep your credit card information secure?

 We do not store credit card details as we use third party payment gateways, e.g. Afterpay, and/or third party processors e.g. PayPal.

We use industry-standard encryption for all credit card transactions. All payments are processed in real-time and we do not have access to your credit card numbers.

We use secure systems to store most of your personal information and it contains security features, such as encryption, firewall, and anti-virus, to ensure the protection and integrity of our data.

Sharing your Personal Information

We may disclose your personal and sensitive information to third parties, from time to time, including:

To fulfill your orders we share your personal information to technology service providers; delivery companies, such as Australia Post and courier companies; and agents, who perform marketing and advertising on our behalf.

To comply with the law and regulations, we may share your personal information with courts, entities, or persons as required by law.

Contact Us


Mailing Address: care of Fragrant Rituals, Level 1, 33 Richmond Road, Keswick, SA 5035

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